Terms & Conditions
Last updated: 13 November 2026
Quotes and orders
Quotes are valid for 30 days and are based on the specification, quantity and delivery date in your brief. An order is confirmed when you approve the sample or artwork proof and pay the deposit stated on the invoice.
Pricing
Prices are quoted in USD and exclude any local taxes unless stated as DDP. If you change the quantity, garment or print method after approval, we will re-quote before continuing.
Samples and approval
Sampling takes 7 to 10 working days. Bulk production starts only after written approval of the sample or digital proof. Slight variation in colour, stitch placement and garment measurements within industry tolerance is not a defect.
Lead times and delivery
Standard lead time is 10 to 15 working days after sample approval, plus transit. Delays caused by customs, weather or documents you supply are outside our control. Risk passes according to the Incoterm on the invoice.
Returns
We inspect every carton before dispatch. Report any shortage or production defect within 14 days of delivery with photos and the carton label. We will repair, replace or credit the affected units. We do not accept returns for approved custom work that matches the sample.
Intellectual property
You confirm that you own or are licensed to use the artwork you send. We use it only to produce your order and do not resell your designs. We may photograph finished goods for our portfolio unless you ask us in writing not to.
Questions about this document? Email junojinfung@gmail.com and we will answer within one working day.